emPower eLearning
Book a demo
Legal

Privacy Policy

Last Updated: June 4, 2026

emPower eLearning (“emPower,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

  • Visit our public website
  • Access demos or marketing pages
  • Use our Learning Management System (LMS)
  • Interact with the emPower AI Learning Assistant
  • Access the platform as an employee, contractor, or authorized user of an enterprise customer

This Policy should be read together with our Terms of Use.

Scope & Roles

  • Website visitors & demo users: emPower acts as a data controller
  • Enterprise SaaS users (employees/learners): emPower acts as a data processor on behalf of the customer (the controller)
  • Enterprise customers (admins, buyers): emPower acts as a data controller Processing of enterprise data is governed by applicable Data Processing Agreements (DPAs).

Information We Collect

2.1 Information You Provide

  • Contact details (name, work email, job title)
  • Account credentials
  • Communications and support requests
  • Content uploaded to the platform (training inputs, documents, assessments)
  • AI Learning Assistant prompts and interactions

2.2 Information Collected Automatically

  • IP address, device type, browser
  • Log files, timestamps, session metadata
  • Usage and performance data
  • Cookies and similar technologies (see Section 9)

2.3 Enterprise-Provided Information

  • Employee identifiers (name, role, department)
  • Training records, completion status, scores
  • Compliance and audit-related data uploaded by the customer

How We Use Information

We use information to:

  • Provide, operate, and maintain the platform
  • Deliver personalized training and AI-assisted learning features
  • Generate compliance, progress, and administrative reports
  • Authenticate users and prevent unauthorized access
  • Improve platform performance and security
  • Communicate service updates and notices
  • Comply with legal and regulatory obligations

AI Processing Notice:Inputs to the AI Learning Assistant are processed to provide contextual learning support and internal reporting. Proprietary customer data and sensitive employee inputs are not used to train public or third-party AI models.

Legal Bases for Processing (GDPR)

Where applicable, processing is based on:

  • Performance of a contract
  • Legitimate interests (platform security, fraud prevention, service improvement)
  • Compliance with legal obligations
  • Consent, where requiredLegitimate interests are balanced against user rights and expectations.

Sharing & Disclosure

Information may be shared with:

  • Authorized service providers and sub-processors under contractual confidentiality and data-protection obligations
  • Cloud hosting, analytics, support, and AI infrastructure providers
  • Regulatory authorities where required by law
  • Successors in the event of a merger, acquisition, or asset saleSub-processors are restricted from using data for their own purposes.

AI, Automation & Human Review

emPower uses AI-driven systems to:

  • Recommend training paths
  • Analyze progress and completion trends
  • Assist with compliance insights

Where automated systems materially affect training access or assessment outcomes, users may request human review, where applicable.

Data Retention

We retain information only as long as necessary for:

  • Contractual obligations
  • Legal and regulatory requirements
  • Legitimate business purposes

Retention periods may vary based on customer instructions, industry requirements, or statutory mandates. Upon termination, enterprise data is deleted or returned in accordance with the applicable agreement.

Security Measures

We implement reasonable administrative, technical, and physical safeguards, including:

  • Encryption of data in transit and at rest
  • Logical tenant isolation for enterprise customers
  • Access controls and authentication mechanisms
  • Continuous monitoring and security reviews

No system is completely secure, but we maintain safeguards appropriate to the nature of the data.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve the website
  • Analyze traffic and usage trends
  • Support marketing and demo activities

You may control cookie preferences through browser settings and consent banners where applicable. Global Privacy Control (GPC) signals are honored where required by law.

Third-Party Services

We may use third-party tools such as analytics, session-recording, or communication platforms to improve usability and service delivery. These providers are contractually restricted from using data for unrelated purposes.Links to external websites are governed by their own privacy policies.

Children’s Privacy

emPower is a B2B platform and is not intended for children. We do not knowingly collect personal information from children under 13. If such data is identified, it will be deleted in accordance with applicable law.

Your Privacy Rights

Depending on jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability
  • Opt out of certain processing activities

Requests can be submitted using the contact details below. Enterprise users should also contact their employer administrator.

International Data TransfersWhere data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or other appropriate means prior to becoming effective.

Contact Us

Data Protection & Privacy Inquiries12806 Townepark Way, Louisville, KY 40243-2311